In this section we cover three groups of tools that will help you improve your processes.
People management and communication tools that aid great change in people and teams we need to have to create the change we desire.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.
Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.
Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
In this section of Videos we discuss the tools we can use to create change and move people forward.
Managing change is always a problem for people and teams.
Maslow hierarchy of change is a useful tool for measuring where you and your team are. Understanding this defines how well people will accept your changes
Managing change is always a problem for people and teams.
The Tuckman model helps people and teams understand how venerable they are through the stages of change.
As the leader what should be your response to where the team are
Managing change is always a problem for people and teams.
Depending on where the teams or people are will depend on how they will respond to change.
This videos discusses how they will either
resist you,
Deflect you or
Work with you.
Managing change is always a problem for people and teams.
The stakeholder mapping of the people involved in change is key to understand how successful you will be.
Have them all in the right place then change is easy.
Have them in the wrong places and they will add to your problems and may even resist or overturn your change.
Managing change is always a problem for people and teams.
In this video discusses the 8 steps a successful change must walk through to create a new culture or ways of working.
Failure to comply with these steps, miss them out or change the order, will result in no change happening